Herepetsoftcush.com guarantees that your merchandise will arrive in brand-new (unless stated,

    “refurbished”), working condition. If damage should occur during shipping, or that a product should arrive with

    defects from the manufacturer, we will replace the items at no cost to you.

For defective items, if the item is found to be faulty, please request Return Merchandise Authorization within 30

    days and we will send you a prepaid shipping label to cover the cost of return shipping. Please be advised that some

    manufacturers require us to have you contact them directly if their item is returned as defective, but we will

    handle this process for you whenever possible. All defective items will be inspected upon arrival. If the

    merchandise is found to be defective as stated, then a replacement order will be placed at no cost to you. If the

    item is found to be without defect, it will be returned to you at your expense. Any defects discovered outside the

    initial 30-day period must be handled through the manufacturer following the manufacturer’s warranty.

For items damaged in shipping, you must notify us within 7 days (to fulfill your claim, we must file a damage claim

    with the carrier within the first 7 days or they will refuse it). If you are present at the time of delivery and the

    box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will

    wait for you and allow you to inspect the item itself). If you received or refused a damaged item, please request

    Return Merchandise Authorization and we will handle the damage claim with the carrier (note: this claim could take

    up to 8 business days be completed), as well as send you a replacement item at no cost to you.